Return and Refund Policy – Lange Girl Design
Last Updated: [January 31, 2026]
Hey friend, we pour heart and care into every piece here on the Michigan homestead—laser-cutting wood signs, slate markers, ornaments, and custom touches one at a time. We want you to love what comes to your door, but since these are handmade and often personalized, our policy keeps things fair and simple for everyone.
Returns & Exchanges
• Non-Custom / Standard Items: You have 14 days from delivery to request a return or exchange if the item arrives damaged, defective, or isn’t quite what you expected (e.g., wrong item shipped).
• Item must be unused, in original condition/packaging.
• We’ll cover return shipping if it’s our error (wrong item/damaged in transit); otherwise, you cover return shipping.
• Refunds issued to original payment method minus original shipping costs.
• Custom or Personalized Items: These are made just for you (e.g., custom wording on signs/markers, specific designs, or personal touches). Because they’re tailored, they can’t be resold—so no returns, exchanges, or refunds unless the item arrives damaged or doesn’t match what we agreed on.
• How to Start a Return:
Email us at langegirldesigns@gmail.com within the 14-day window (or as soon as you notice damage). Include your order number, photos of the item/issue, and what you’d like (refund, exchange, repair). We’ll get back to you quick—barn chores depending!
Damaged or Defective Items
If something arrives broken or not right (e.g., crack in wood/slate from shipping, etching error on our end), contact us right away with photos. We’ll make it right—replacement, repair, or refund (your choice). We stand behind our craft.
Refunds
• Processed within 5-7 business days after we receive/approve the return.
• Original shipping fees aren’t refunded (unless our mistake).
• No refunds for change of mind on custom pieces or after the 14-day window.
A Few Notes from the Homestead
• Wood and slate are natural—expect slight variations in grain, color, or texture. These aren’t defects; they’re part of what makes each piece unique and one-of-a-kind.
• We ship carefully, but transit happens—report damage within 7 days for quickest help.
• If you’re unsure about sizing, wording, or fit before ordering, just ask! We’re happy to chat custom details.
Questions? Reach out anytime—we’re here to help make sure your piece feels right at home. Thanks for supporting our little farm craft adventure. 🌿